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Repair or delete the organization from Preferences > Organizations from the Apple Configurator menu. Unable to find the supervision identity for the organization “_” DescriptionĪpple Configurator cannot verify the supervision identity as the private key for the organization’s identity is no longer available in the Keychain.

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Make sure that the cable connection at the device or Mac has not become loose or unplugged. This error happens when the device disconnects while preparing it with Apple Configurator.

The device is not connectedĮrror message while preparing the devices in Apple Configurator. An unexpected error has occurred with “iPhone”.

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Update Apple Configurator 2 to the latest version to remediate this issue.

The device is already prepared with Apple Configurator.

You use Apple Configurator to enroll different types of devices successively.

An unexpected error has occurred with “iPhone”.Įrror message while preparing the device in Apple Configurator.

SolutionĬlick on Next as this step does not affect the blueprint creation. The screen gets unresponsive on fetching Anchor Certificates while configuring the blueprint. While setting up the blueprint, uncheck the option Add to Apple School Manager or Apple Business Manager so that you can skip the step asking for Apple credentials.Ĩ.

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Unable to skip the step for entering the Apple ID and password while configuring the blueprint.

Check if you have configured the APNs certificate on the portal and the certificate is valid.ħ.

The actual number of enrolled devices is displayed on the Hexnode MDM dashboard as ‘Enrolled Devices’. You can obtain the total device count permitted for enrollment by navigating to Admin > License.

Ensure that you have enough licenses available for your subscription.

Go to Admin > Configurator Enrollment > Choose Default User > Save the settings and retry the enrollment process. You can verify your Enrollment URL by logging into your Hexnode MDM portal. Unable to verify the server’s enrollment URL.Įrror message while preparing the devices in Apple Configurator. This process re-downloads iOS into your device and probably fixes the problem.

Right-click the device > select Restore.

Connect your iOS device back to Apple Configurator.

On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off.

Make sure you turn Off Find my iPhone/iPad.

DescriptionĮrror message during device activation. A cloud configuration is already present on this device. Make sure that you complete updating the device to iOS 11 before adding the device to DEP. This error may occur when you try to update to iOS 11 along while trying to enroll with Apple DEP. An unexpected error has occurred: The device returned an unexpected status.

On your iPad, if you cannot connect to a network, go back to Choose a Wi-Fi Network > select a Wi-Fi network > click Next and follow the prompts appropriately so that the device gets supervised.Ĥ.Now, go to Apple Configurator 2 and prepare the iPad once more.

On your iPad setup settings, Choose a Wi-Fi Network > select the required Wi-Fi network > click Next and follow the prompts until you get to Location Service. This error typically occurs when you connect your device to a Wi-Fi network before starting the Apple Configurator enrollment process. An unexpected error has occurred with iPad.Įrror message on Apple Configurator 2. This process makes Apple Configurator retrieve the latest Hexnode MDM certificates and may resolve the error. When asked to enroll in the MDM server, choose New server to configure a new MDM server.